Saturday, April 02, 2005
Missing iDVD- Not over yet
It ain't over yet, but I don't think this is going to be resolved to my satisfaction (remember I am the paying customer).
Below mail sent by Apple trying to justify the unjustifiable and my answer.
I am glad I started this blog. Keeps me from going totally insane.
---------------------------------------
My concern with the iDVD application is that it doesn't exist any more in my computer.
Maybe iDVD is a feature of iLife, but it was in my computer when I first installed the system, and then misteriously dissapeared.
There is no way to find a standalone installer for iDVD, so that lets me with the only option of doing a clean install from the original CDs that contain the iDVD app, that you now say is part of iLife.
I don't want Apple to provide technical support for iLife via email, I just want Apple to get MY iDVD back. Why? Because it was part of the system bundled with the brand new computer I bought, and I have been using it and a large part of my work now depends on it.
So, it is more than a concern and I think that I am entitled to some kind of support.
warrantyinfo@apple.com wrote:
>Dear Rafael,
>
>Thank you for your email.
>
>We understand that you have a concern with the iDVD application. Please be advised that iDVD is a feature of iLife. Apple does not provide technical support for iLife via email.
>
> Apple provides technical tips and troubleshooting steps regarding iDVD at . For additional assistance, you may contact Apple Customer Support (within Spain) at 902 151 992.
>
>Best regards,
>
>Apple Online Services Support (U.S.)
>
>
>You can also search through thousands of technical articles by entering a few descriptive words in the Search box at .
>
>EB
>
>Customer First Name : Rafael
>Customer Last Name : Martinez-Minuesa
>email : rafaminu@netscape.net
>Web Order # :
>Support Subject : Warranty Issues
>Sub Issue : Serial Number not Recognized
>Comments : I upgraded the system a couple of weeks ago and its now that I realized that I am missing iDVD.
>
>I have 1.25 GHz PowerPC G4 1 MB L3 cahe, running Mac OSX 10.3.2.
>
>I tried to reinstall iDVD from the Panther CDs but it is not in any of the CDs.
>
>I've got two CDs, and the "Restore DVD" only have PDFs in several languages that says: "To restore your computer's software, insert the CD labeled Software Restore 1 and double-click Software Restore.pkg." .
>
>I've got only two CDs when I bought the computer from: http://www.proyectomac.com/, and they don't have the "AdditionalApplications.pkg" that apparently contains iDVD, Apple Works (I was counting on it, according to the publicity in your website that says you get all those applications bundled when you buy a new Mac, as I did), neither the X11 app. The manager at http://www.proyectomac.com/, said that because it was a special promotion. Is this so? If yes, why don't you point it out before the computer is sold?
>
>Anyway, how I can get iDVD back, taking into account that I don't have the Mac OS X Installation disc 2, that contains "AdditionalApplications.pkg".?
>
>I have already tried to do a customized software restore from CD1, only to get my system back in time. Now I have to update it again, but no trace of iDVD.
Below mail sent by Apple trying to justify the unjustifiable and my answer.
I am glad I started this blog. Keeps me from going totally insane.
---------------------------------------
My concern with the iDVD application is that it doesn't exist any more in my computer.
Maybe iDVD is a feature of iLife, but it was in my computer when I first installed the system, and then misteriously dissapeared.
There is no way to find a standalone installer for iDVD, so that lets me with the only option of doing a clean install from the original CDs that contain the iDVD app, that you now say is part of iLife.
I don't want Apple to provide technical support for iLife via email, I just want Apple to get MY iDVD back. Why? Because it was part of the system bundled with the brand new computer I bought, and I have been using it and a large part of my work now depends on it.
So, it is more than a concern and I think that I am entitled to some kind of support.
warrantyinfo@apple.com wrote:
>Dear Rafael,
>
>Thank you for your email.
>
>We understand that you have a concern with the iDVD application. Please be advised that iDVD is a feature of iLife. Apple does not provide technical support for iLife via email.
>
> Apple provides technical tips and troubleshooting steps regarding iDVD at . For additional assistance, you may contact Apple Customer Support (within Spain) at 902 151 992.
>
>Best regards,
>
>Apple Online Services Support (U.S.)
>
>
>You can also search through thousands of technical articles by entering a few descriptive words in the Search box at .
>
>EB
>
>Customer First Name : Rafael
>Customer Last Name : Martinez-Minuesa
>email : rafaminu@netscape.net
>Web Order # :
>Support Subject : Warranty Issues
>Sub Issue : Serial Number not Recognized
>Comments : I upgraded the system a couple of weeks ago and its now that I realized that I am missing iDVD.
>
>I have 1.25 GHz PowerPC G4 1 MB L3 cahe, running Mac OSX 10.3.2.
>
>I tried to reinstall iDVD from the Panther CDs but it is not in any of the CDs.
>
>I've got two CDs, and the "Restore DVD" only have PDFs in several languages that says: "To restore your computer's software, insert the CD labeled Software Restore 1 and double-click Software Restore.pkg." .
>
>I've got only two CDs when I bought the computer from: http://www.proyectomac.com/, and they don't have the "AdditionalApplications.pkg" that apparently contains iDVD, Apple Works (I was counting on it, according to the publicity in your website that says you get all those applications bundled when you buy a new Mac, as I did), neither the X11 app. The manager at http://www.proyectomac.com/, said that because it was a special promotion. Is this so? If yes, why don't you point it out before the computer is sold?
>
>Anyway, how I can get iDVD back, taking into account that I don't have the Mac OS X Installation disc 2, that contains "AdditionalApplications.pkg".?
>
>I have already tried to do a customized software restore from CD1, only to get my system back in time. Now I have to update it again, but no trace of iDVD.
