Friday, April 01, 2005
Missing iDVD
My iDVD app, that I need so dearly, and that was part of my System is gone.
So my only option seems to be to reinstall the system and loose all your prefs and spent a few dozens of hours setting everything up.
I hope not, and I wrote to Apple Computer, who I am sure will provide me with a solution since I am paying customer. Right?
Here are links to people with the same problem:
http://www.macosx.com/forums/archive/index.php/t-34212.html
http://forums.macosxhints.com/archive/index.php/t-17256.html
Below is the mail sent to Apple Computer about Missing iDVD.
--------------------------------------------
I upgraded the system a couple of weeks ago and its now that I realized that I am missing iDVD.
I have 1.25 GHz PowerPC G4 1 MB L3 cahe, running Mac OSX 10.3.2.
I tried to reinstall iDVD from the Panther CDs but it is not in any of the CDs.
I've got two CDs, and the "Restore DVD" only have PDFs in several languages that says: "To restore your computer's software, insert the CD labeled Software Restore 1 and double-click Software Restore.pkg." .
I've got only two CDs when I bought the computer from: http://www.proyectomac.com/, and they don't have the "AdditionalApplications.pkg" that apparently contains iDVD, Apple Works (I was counting on it, according to the publicity in your website that says you get all those applications bundled when you buy a new Mac, as I did), neither the X11 app. The manager at http://www.proyectomac.com/, said that because it was a special promotion. Is this so? If yes, why don“t you point it before the computer is sold?
Anyway, how I can get iDVD back, taking into account that I don't have the Mac OS X Installation disc 2, that contains "AdditionalApplications.pkg".?
I have already tried to do a customized software restore from CD1, only to get my system back in time. Now I have to update it again, but no trace of iDVD.
And I have 2 DVD waiting in line to be burned.
----------------------------------------------
OK, I have an answer from Apple (sorry , from .mac, they are completely different companies, didn't you know), and as I thought it provided no solution and led me to a dead-end. Oh yes, I forgot! I could spend my money on buying iLife, so I can get iDVD again, paying twice for something that came bundled when I first installed the computer from the original disks. The solution, just as I feared, seems to be to format and reinstall the system and loose all your prefs and spent a few dozens of hours downloading, upgrading and setting everything up.
Below is the mail sent from Apple Computer (sorry , from .mac) about Missing iDVD.
-----------------------------------------------
Dear Rafa,
Thank you for contacting Apple.
.Mac Support answers questions exclusively about the .Mac collection of software and services.
For assistance with Apple products other than .Mac, please see the AppleCare support website:
You can also find solutions to many issues in the Discussion Forums for your specific product:
For a general approach to troubleshooting Mac OS X, see the following Knowledge Base articles.
Sincerely,
The .Mac Support Team
-----------------------------------------
So I went to the URL
as told, and I try to register in order to get support but Apple does not recognize my machine's serial number and they ask me for The proof of purchase by fax.
All this to get my iDVD back, that went missing when I updated the system.
Man, you are pathetically obsessed with money if you have to resort to trick people into buying iLife in such as sleazy way.
So my only option seems to be to reinstall the system and loose all your prefs and spent a few dozens of hours setting everything up.
I hope not, and I wrote to Apple Computer, who I am sure will provide me with a solution since I am paying customer. Right?
Here are links to people with the same problem:
http://www.macosx.com/forums/archive/index.php/t-34212.html
http://forums.macosxhints.com/archive/index.php/t-17256.html
Below is the mail sent to Apple Computer about Missing iDVD.
--------------------------------------------
I upgraded the system a couple of weeks ago and its now that I realized that I am missing iDVD.
I have 1.25 GHz PowerPC G4 1 MB L3 cahe, running Mac OSX 10.3.2.
I tried to reinstall iDVD from the Panther CDs but it is not in any of the CDs.
I've got two CDs, and the "Restore DVD" only have PDFs in several languages that says: "To restore your computer's software, insert the CD labeled Software Restore 1 and double-click Software Restore.pkg." .
I've got only two CDs when I bought the computer from: http://www.proyectomac.com/, and they don't have the "AdditionalApplications.pkg" that apparently contains iDVD, Apple Works (I was counting on it, according to the publicity in your website that says you get all those applications bundled when you buy a new Mac, as I did), neither the X11 app. The manager at http://www.proyectomac.com/, said that because it was a special promotion. Is this so? If yes, why don“t you point it before the computer is sold?
Anyway, how I can get iDVD back, taking into account that I don't have the Mac OS X Installation disc 2, that contains "AdditionalApplications.pkg".?
I have already tried to do a customized software restore from CD1, only to get my system back in time. Now I have to update it again, but no trace of iDVD.
And I have 2 DVD waiting in line to be burned.
----------------------------------------------
OK, I have an answer from Apple (sorry , from .mac, they are completely different companies, didn't you know), and as I thought it provided no solution and led me to a dead-end. Oh yes, I forgot! I could spend my money on buying iLife, so I can get iDVD again, paying twice for something that came bundled when I first installed the computer from the original disks. The solution, just as I feared, seems to be to format and reinstall the system and loose all your prefs and spent a few dozens of hours downloading, upgrading and setting everything up.
Below is the mail sent from Apple Computer (sorry , from .mac) about Missing iDVD.
-----------------------------------------------
Dear Rafa,
Thank you for contacting Apple.
.Mac Support answers questions exclusively about the .Mac collection of software and services.
For assistance with Apple products other than .Mac, please see the AppleCare support website:
You can also find solutions to many issues in the Discussion Forums for your specific product:
For a general approach to troubleshooting Mac OS X, see the following Knowledge Base articles.
Sincerely,
The .Mac Support Team
-----------------------------------------
So I went to the URL
as told, and I try to register in order to get support but Apple does not recognize my machine's serial number and they ask me for The proof of purchase by fax.
All this to get my iDVD back, that went missing when I updated the system.
Man, you are pathetically obsessed with money if you have to resort to trick people into buying iLife in such as sleazy way.
